MetLife enhances its digital care offering – Life Insurance – Insurance News

MetLife enhances its digital care offering

19 September 2022

MetLife Australia has expanded its 360Health Virtual Care digital offering with the addition of Fitness and Recovery features.

The life insurer says the new additions will address one of the leading causes of reduced mobility, lower levels of well-being and reduced ability to properly participate in society or work.

More than one-third of MetLife’s total permanent disability (TPD) claims are due to musculoskeletal-related conditions, such as back injuries and repetitive strain injuries.

MetLife says exercise can be effectively used to delay, prevent or alleviate symptoms due to musculoskeletal conditions by designing an exercise program targeted to that individual’s fitness and health needs.

The addition of Fitness and Recovery will significantly bolster the existing offering by addressing these conditions through access to Exercise Physiologists for personalized programs, according to the life insurer.

“Adding Fitness and Recovery to our solutions suite means we can help more customers access the expert advice and support they need to get back to being active and healthy sooner, while at the same time preventing future illness at no additional cost to them,” Chief Customer and Marketing Officer Lina Saliba said.

MetLife says the full suite of 360Health services is available to eligible customers and their families, and all MetLife Australia employees, at no additional cost as part of their life insurance policy. This includes the 360Health Virtual Care app for access anywhere.

The insurer launched 360Health Virtual Care in April last year. It is a suite of services including Nutrition Consultation, Mental Health Assist, Ask a Clinician and Expert Medical Opinion features.

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